1. About this policy
This Privacy Policy applies when you visit the Swarṇa Mudrā website, create an account, contact us, purchase a product, join a subscription plan or otherwise use our services. By using the website, you acknowledge the practices described below.
2. Information we collect
Depending on how you use our services, we may collect:
- identity and contact information, such as your name, email address and phone number;
- account information, including your encrypted password and referral details;
- delivery information, such as recipient name, address, city, state and PIN code;
- transaction information, including orders, subscriptions, invoices, payment status and Razorpay transaction identifiers;
- messages and information you submit through our contact, review or enquiry forms; and
- technical information normally sent by your browser, such as IP address, device/browser type, access time and session or cookie data.
We do not directly store complete card, bank-account or UPI credentials. Payments are processed through Razorpay and the relevant banks or payment networks, subject to their own privacy terms.
3. How we use information
We use information to create and secure accounts; process payments, orders, deliveries, subscriptions, cancellations and refunds; provide customer support; send service communications; prevent fraud and misuse; maintain records; improve our website and offerings; and comply with tax, accounting, consumer-protection and other legal obligations. We send promotional communications only where permitted, and you may opt out at any time.
4. When we share information
We may share only the information reasonably required with payment processors, banks, delivery and logistics providers, hosting or technology vendors, professional advisers, government or law-enforcement authorities where legally required, and parties involved in a business reorganisation. We do not sell or rent your personal information.
5. Cookies and sessions
We use cookies and similar session technologies where necessary to keep you signed in, maintain your cart, remember selections, secure the website and understand basic site performance. Disabling essential cookies may prevent account, cart or checkout features from working correctly.
6. Retention and security
We keep personal information only for as long as reasonably necessary for the purposes described here, including legal, tax, warranty, fraud-prevention and dispute-resolution requirements. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
7. Your choices and rights
Subject to applicable law, you may ask to access, correct, update or delete your personal information, withdraw consent where processing relies on consent, or raise a privacy concern. Certain transaction and compliance records may need to be retained even after an account-deletion request. We may verify your identity before completing a request. You can submit an account and data deletion request through our Delete Account page.
8. Children
Our services are intended for people who can legally enter into a contract. We do not knowingly collect personal information from children without the consent of a parent or lawful guardian.
9. Updates to this policy
We may update this policy to reflect changes to our services or legal requirements. The revised version will be posted here with a new effective date. Material changes may also be communicated through the website or your registered contact details.
10. Contact us
For privacy questions or requests, contact Swarṇa Mudrā at sales@radhekrupagoldcoin.com, call +91 90540 54027, or write to B5 Samrat Complex, Near Choice Restaurant, C G Road, Ahmedabad 380009, Gujarat, India.